IF IT IS A NON-EMERGENCY, PLEASE DO THE FOLLOWING:
Please call (707) 524-8380 or submit a maintenance request here. Be sure to leave a
complete message with RETURN telephone numbers. Be sure to follow up during
daytime hours in the event the voice mail system fails or you fail to record
your message. Or Call (707) 524-8380 and inform the party answering the phone
maintenance is needed. Do NOT ask for a specific party - this will slow the
process of your request.
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Explain your problem clearly and calmly, giving your name, telephone
numbers & address. A work order will be immediately written for you.
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Remember, this is a NON-EMERGENCY item and in most cases, the vendor
will not be able to make an appointment immediately.
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Failure to show at an appointment will mean a charge to you.
Therefore, be sure to call if you are unable to make the appointment.
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If you do not hear within 7-10 days, call the Alliance Property
Management office and inform them you have not heard from a vendor. An
Alliance Property Management staff member will contact the vendor to find
out the cause of the delay & inform you as to when service can be expected.
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If after a repair has been implemented & you are still having
difficulty, be sure to call and state you had a recent repair and there is
still a problem. Recent repair means within the last 30 days and pest
control work means within 15 days. If you fail to report this and there is
further damage, you may be responsible for the cost of the damage
CHECK THE FOLLOWING, IF APPROPRIATE, BEFORE CALLING:
1. The oven does not work. Check the time bake to be sure the settings
on the unit are not preventing the oven from turning on. An oven set on
time bake WILL NOT HEAT.
2. Air-conditioner does not work. Check ALL circuit breakers often
during hot weather or if a circuit breaker overloads, it will trip off the
circuit A/C breaker. Often it is difficult to see that the breaker is
tripped and it will look like it is not. Therefore, the breaker must be
turned all the way off and then all the way on. The breaker must be turned
all the way off because it will not "reset" itself to correct the problem.
3. Garbage disposal does not work. Check underneath on the disposal
unit for the reset button that may need to be reset. If something is stuck
& the blades do not turn, try putting a broom handle down the disposal &
give it a twist. This will often break the disposal loose & it will work.
Be sure garbage disposal is turned OFF while doing this.
4. Electrical does not work in part of the house. Patio, kitchen or the bathroom. Around the house to be aware if an electrical problem should occur.
5. Circuit breakers keeping going off. Check all appliances to see if
the circuits are being overloaded with appliances such as irons, microwave,
toaster, curling irons, blow dryers, etc.
6. Smoke alarm doesn't work. Battery does not work, call in a work order. Tenants are responsible for the replacement of batteries. Batteries are not working or losing their charge.
Management if the smoke alarm is not working. Remember a smoke alarm is for
safety and it is very important to check it regularly to see if it is
working
TENANTS WILL BE RESPONSIBLE FOR THE FOLLOWING CHARGES:
line such as toys, tools, diapers, rags, sanitary napkins, extensive toilet
paper, etc. there is a vendor charge. for remote door opener and causes a service call for only battery
replacement.
Tenant provides a Police Report detailing the cause of the problem showing
forced entry by others because the Tenant left the windows or doors open during rain or wind.
If request involves an appliance, please describe the appliance, including
make, model and color. This may help expedite the repair.
*Describe problem in detail
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